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Policies

Custom Job Policy

All custom work is non refundable and non returnable. Before we begin work on any custom jobs we require a customer sign-off.

Due to our high volume of custom work, turn around time is 7-10 days plus shipping/freight time. If you would like to put a rush on your custom order we can do that for an extra charge.

Return Policy

Chimney Liner Depot will accept returns on undamaged or unused items up to 3 day from product delivery. We will not accept a return on any oval, square, or rectangle chimney liners. Also, we will not accept a return on custom fabricated chimney part: insulation and insulation kits. Return shipping charges will be paid for by the customer. All returned items will incur a 30% restocking fee. All items received by the customer that are damaged will be handled on a claim-by-claim basis.

All returns must be authorized prior to return shipping.

You will need to contact Customer Service, 1-866-941-5112 to receive a Return Merchandise Authorization (RMA).

Thank you for your cooperation.

Cancellation Policy

Chimney Liner Depot will only accept a cancellation of an order if the cancellation is made by phone by 4:00 pm EST on the day of the order.

All returns must be authorized prior to return shipping.

You will need to contact Customer Service in order to receive a Return Merchandise Authorization Number (RMA).

-Customer Service

Chimney Liner Depot will accept returns on undamaged unused items under these guidelines. Return must be in the original box. Items should not have been attempted to be installed and must not show any appearance of an attempt to install, such as scratches, dings, dents etc. Flex liners must be in their original state with no attempt to uncoil or install. Return shipping charges will be paid by the customer. Up to a 30% restocking fee will apply to all returns. Returns must be authorized and received by Chimney Liner Depot no later than 10 days of the original delivery date. Chimney Liner Depot reserves the right to deny returns that arrive damaged due to shipping, the customer may choose to file their own damage claim with the shipping company chosen at time of return.

Custom made to order parts are non-returnable. Chimney liners over 7″ diameter are non-returnable as they are custom-cut lengths. In addition to parts ordered from our custom shop, all shaped liners (oval, square or rectangle), shaped liner components, and chase covers, multi-flue caps are custom orders.

If you meet all of these guidelines and timelines and wish to return an item, please email [email protected] for a return authorization number. The return authorization number must be requested via email prior to any materials being returned. Thank you for your cooperation, we appreciate your business.

Mailing Address:
28 North 4th St
Gouldsboro Pa 18424

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    *Note: If you have a terra cotta clay chimney
    flue lining, be sure to measure the true length and width of the
    inside of your chimney flue space.

    *If there is a terra cotta clay flue liner, does it protrude out of
    the top of the chimney at least 2 inches? If there are at least 2
    inches and the terra cotta clay is in good condition, you will use
    our stainless steel, terra cotta top plate that has a 1 1⁄2inch edge
    that goes all the way around (like a shoebox lid).

    *If your terra cotta clay flue is in bad shape at the top, you may
    need to just take a hammer and tap all around that terra cotta,
    taking it away to make the surface flat at the top of your chimney.
    In that case, you will simply use the flat top plate that comes with
    our liner kit.



    *Note: If you have a terra cotta clay chimney
    flue lining, be sure to measure the true length and width of the
    inside of your chimney flue space.

    *If it is on the back of the stove, is it parallel with the back of the stove or is it at an angle, like 45 degrees?

    *If it is at an angle you will use an insert stove adaptor (an insert liner kit) rather than a two-part tee with cleanout cap.


    Usually pellet stoves have an exhaust hole id of 3 inches. However, if you are going up more than 15 feet to the top of your chimney you need to use a pipe and/or flex liner that is 4 inches diameter.





    If you are only venting a hot water heater then the exhaust hole diameter is probably 3 inch diameter. If it is 3 inch diameter and you are going up more than 15 feet to the top of your chimney, you must use a 4 inch diameter flexible liner or ridged pipe for proper draft. We also suggest to go ahead and use a 4 inch diameter flexible liner or ridged pipe even if the total length is 15 feet or less.


    Not the depth or any other dimension inside your fireplace.

    Most gas log fireplaces require an 8 inch liner kit or rigid kit. But do not assume that is the case for the gas log fireplace kit you are installing. Obey the requirements for that specific unit that are in your installation/instruction manual.

    THANK YOU FOR ANSWERING THOSE QUESTIONS

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    866-941-5112