Chimney Liner Depot will accept returns on undamaged unused items under these guidelines. Return must be in the original box. Items should not have been attempted to be installed and must not show any appearance of an attempt to install, such as scratches, dings, dents etc. Flex liners must be in their original state with no attempt to uncoil or install. Return shipping charges will be paid by the customer. Up to a 30% restocking fee will apply to all returns. Returns must be authorized and received by Chimney Liner Depot no later than 10 days of the original delivery date. Chimney Liner Depot reserves the right to deny returns that arrive damaged due to shipping, the customer may choose to file their own damage claim with the shipping company chosen at time of return.
Custom made to order parts are non-returnable. Chimney liners over 7″ diameter are non-returnable as they are custom-cut lengths. In addition to parts ordered from our custom shop, all shaped liners (oval, square or rectangle), shaped liner components, and chase covers, multi-flue caps are custom orders.
If you meet all of these guidelines and timelines and wish to return an item, please email [email protected] for a return authorization number. The return authorization number must be requested via email prior to any materials being returned. Thank you for your cooperation, we appreciate your business.
28 North 4th St
Gouldsboro Pa 18424